Call (210) 212-5528   Office Hours: Monday-Friday 9:00 AM - 5:00 PM Central Time

FAQs: We are local and happy to answer your question about San Antonio vacation.

Term and Conditions for Hotel Packages
  • Cancellations must be received 72-hours before arrival date or guest will be charged one night stay. In addition, all cancellations will be charged a $50 cancellation fee.
  • Reservations booked 7 day or less before the arrival date will be charged $25 Hotel delivery fee automatically.
  • No refunds are made until all tickets and vouchers for services are returned to the Texas Tourism.
  • No refunds are made for unused ground services and features.
  • All rates are subject to change and cancellation.

If you have any questions, please Contact Us.

Everything is done online. Simply fill out the information on our website and we do the rest. We make your hotel reservations and buy your attraction tickets for you to enjoy. Once your hotel

is confirmed, we will email you with a reservation number. Please remember this number and use it anytime you need to contact us in case there are changes in plans later. We mail a package to you by Priority Mail containing all your vouchers, tickets, and other information to make your trip more enjoyable. Bring this package with you to San Antonio, and then enjoy your vacation!

We usually require about a day to get everything confirmed. Texas Tourism will notify you by email as soon as everything is arranged.

Yes, you may stay for as many nights as you like! The cost for extra nights depends upon which hotel you are staying in. Submit this form to make changes to your reservation.

We only accept major credit cards - Visa, Master Card, Discover, and American Express.

You can make your reservations anytime but we recommend that you make your reservations at least two (2) weeks in advance of your stay. That way, you'll be sure to get your package in the mail before you leave. Even though we use priority mail which normally takes 3 business days, it is best to make allowances for delays.

We hope you never have to cancel but, if you can't avoid it, we've provided a simple form on our site for changes and cancellations. At the top of this page, click the "When Plans Change" button, and fill out the form. You will need your reservation number, so have it handy. If you have already received your package of vouchers and tickets, please mail everything back to the following address:
   Texas Tourism
   5886 De Zavala Rd., Suite 102/535
   San Antonio, TX 78249

Once we receive your package, we'll issue a refund to your account minus $50 cancellation fees.

Your credit card will be charged once we've confirmed your reservations and sent your confirmation number. Your confirmation number means we've confirmed your arrangements with the hotel and sent your travel package to you.

Yes we do accept debit cards, they work just like credit cards with one exception...most debit cards have a daily limit, usually about $300. If that's the case for your card and your package is over that amount, please alert your bank ahead of time and ask them to authorize our charge, otherwise we'll get a "transaction refused" message and you won't get your reservations. Just tell them to expect a charge from "Texas Tourism." Most banks are happy to work with you on this.

Texas Tourism has made arrangements with some of the finest hotels, in all price ranges, in San Antonio. We're sure you'll be able to find excellent accommodations for your family's vacation in our list at the price you're looking for. All hotels have descriptions and we encourage you to view these pages to help you make the right choice.

The dinner vouchers are like 'free money.' You visit one of the participating River Walk restaurants listed on the voucher and get $30 off your meal. Note: they're a "one time" thing so be sure to order enough to use it all-no change is given and if you go over that amount, you'll have to pay the difference. Two or more adults can have a great meal and not spend any extra, except for the tip...gratuities are not covered. All beverages are covered. One voucher is provided for each room reserved.

One ticket for each person you included in your party when you made your reservations.

Yes, total cost on the hotel page is the total cost of your package, all tickets included.

Simply click the "When Plans Change" button at the top of any page and a new page will open where you can enter your reservation number and make whatever changes are needed.

If there are more than four adults on your trip, you should buy extra packages. Most hotels permit a maximum of four adults in a room and each travel package includes only one hotel room. To reserve additional rooms, you need to get additional packages. This also ensures that everyone in your party will receive the correct number of tickets and vouchers and will not overcrowd the hotel room!

If there are several people in your party for this reservation, we recommend that you reserve 2 packages. The price comes out the same, and everyone gets the right number of tickets.

We cannot mail out any brochures at this time. Please contact the San Antonio Convention and Visitors Bureau at 1-800-447-3372 and they will be happy to mail some to you.

As long as you return tickets in a good condition, you will receive partial refund of tickets.